Everyone seemed to know their role and worked as a team. Loved valet parking, esp since it was cold! You can tell all of the employees at Mystic Lake Hotel are used to accommodating MANY people. The elevators were quick and spacious too. Never had to wait more than a few seconds for one to arrive. There was a vending machine with a variety of snacks and a beverage machine on our floor. The little things like the 1-cup Kuerig, bag for recycling, night lite in the bathroom that is part of the mirror, the fan in the bathroom strong enough that there was no fog on the mirror after showering - was all appreciated. The bed was extremely comfortable with many pillows. It started with Josh at check in - very personable and accommodating. I can't say enough about how good our experience was. My husband and I stayed overnight following the 'Elvis Lives' show.